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Trends & digitisation in the financial sector
Large financial institutions are working hard to redesign their processes for an easy, accessible and personalised user experience. They are expanding their investment in technology and trialling new digital services. And just as in other sectors, the coronavirus pandemic has placed digitisation even higher on the agenda.
Despite the drive to digitise, financial organisations need to guard against a range of pitfalls. Just ‘digitising for the sake of it’ is not the right starting point for a successful transformation process.
This e-book presents five trends and focal points that you can use as a starting point to broaden your perspective and guide your digital transformation projects:
- Increasing competition from within and outside the sector
- Human-centred user experiences in a tight labour market
- Data as golden standard
- Compliancy or security? Why not both?
- How do you achieve operational & cost efficiency?
